How to Pay Your City Services Fee & Water Bill
Paying Your City Related Bills.
Your City Services Fee and Water & Sewer Bill are separate from one another. Toggle between the two tabs below to obtain payment options and information.
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City Services Fee
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Water & Sewer Payments
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City Services Fees
Your City Services fees help provide essential services such as disposal of garbage/trash, police protection, parks and recreational facilities, and other services. These are different from your St. Albans Municipal Utility Commission Water & Sewer bill and require separate payments.
We offer many convenient ways for our citizens to pay their bills. Please choose from the method that is most convenient for you.
Please Note: A $1.50 convenience fee applies to call credit card payments.
City Services Fees Bill Payment Options
Pay Online
Pay By Phone
Mail-In Payments
Please include your checks and payment stubs to the following address:
City of St. Albans
PO BOX 1488
St. Albans, WV 25177
ACH Payments
Available Upon Request. Please call City Hall at (304) 722-3391 for more information.
Pay In-Person
We currently accept payments at the following locations:
Office / Drive-Thru Window / Night-Time Dropbox
1499 MacCorkle Avenue
St. Albans, WV 25177
Office:
M - F 8:00 AM - 4:00 PM
Drive-Thru:
M - F 8:00 AM - 4:15 PM
Important Information
You can pay your City Services fee with cash, check, money order, debit, or credit cards. Please note a convenience fee of $1.50 applies will be charged on all debit and credit card payments.
Failure to receive bills DOES NOT relieve customers of penalty. It is the property owner’s responsibility to notify the City of St. Albans when the property is sold.
Office Hours:
Monday Friday 8:00 AM – 4:30 PM
For Billing Inquiries:
(304) 722-3391
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Water & Sewer Payments
The St. Albans Municipal Utility Commission offers many convenient ways for its customers to pay their bills. Please choose from the method that is most convenient for you. Your City Services Fees and Water & Sewer Bill require separate payments.
Please Note: A convenience fee applies to all electronic payments. See Fee Table Below
Water & Sewer Bill Payment Options
Pay Online
Pay your MUC bill from our secure online payment portal.
Pay By Phone
Mail-In Payments
City of St. Albans MUC
PO BOX 1270
St. Albans, WV 25177
ACH Payments
Automatic payment from your checking account 1-4 days prior to the due date.
Download & Return the Auto Pay Authorization Form with voided check.
In-Person Payments
We currently accept payments at the following locations in St. Albans:
Office / Drive-Thru Window / Night-Time Dropbox
1499 MacCorkle Avenue
St. Albans, WV 25177
Office Hours:
M - F 8:00 AM - 4:30 PM
Drive-Thru / Inside Payments:
M - F 8:00 AM - 4:15 PM
Automatic Bank Payments
Contact your bank for details about paying at your bank's website. Please allow up to 7 business days for payments to post.
Important Information & Documents
Payment Due Dates & Late Charges
Bills are due upon receipt. 20 days after billing, a late charge of 10% is assessed on the Current Charges only. DUE DATE and LATEST PAY DATE pertain to Current Charges ONLY. Any PREVIOUS/PAST DUE BALANCE should be paid IMMEDIATELY to prevent TERMINATION of service.
Mail Service & Electronic Transactions
THE CITY OF ST. ALBANS MUC IS NOT RESPONSIBLE FOR MAIL SERVICE OR ELECTRONIC TRANSACTIONS.
Failure to receive your bill does not relinquish responsibility for payment. An account is considered paid when payment is RECEIVED in the MUC office. Payments received after 3:00 PM will not be posted until the following business day.
Payments through your bank’s online bill pay or a bill pay service take 3-7 BUSINESS days to post to your MUC account. If payment is not received by the latest pay date -a penalty will apply.
Return Check Charge
A charge of $25.00 will be levied on the account for any check returned by the bank.
Combined Payments
ESSENTIAL CITY SERVICE BILLS AND MUC BILLS REQUIRE SEPARATE CHECKS & PAYMENTS. You can now pay for multiple water and sewer accounts in one transaction with only one processing fee.
Important Documents:
Water / Sewer Customer Service Application
ACH Bank Authorization Form
Request for Tap Installation Form
Water Leak Adjustment Form
Water Service Rates & Tariff
Sewer & Wastewater Rates & TraiffC
Payment Processing Fees:
To ensure transparency, here are the details regarding payment processing fees:
• Credit/Debit Payments up to $100: $2.50
• Credit/Debit Payments over $100: 2.50%
• Automated Phone System Payments up to $100: $3.00
• Automated Phone System Payments over $100: 2.55%
• E-Check Payments: $1.50 (per $500.00)